Support
Need help? Browse the FAQs below or reach out directly.
Email support
We typically reply within a few hours.
Common topics
Frequently asked questions
How do I install the Chrome extension?
Visit the Chrome Web Store, search for "Double Check AI", and click "Add to Chrome". Once installed, the extension icon will appear in your browser toolbar.
Which platforms does Double Check AI work on?
Double Check AI works on Canvas, Blackboard, McGraw-Hill, Chegg, and many other popular learning management systems.
How do I cancel my subscription?
You can cancel anytime from your account dashboard under "Billing". Your access will continue until the end of the current billing period.
Why isn't the extension showing up on my assignment page?
Try refreshing the page after installing the extension. If it still doesn't appear, make sure the extension is enabled in chrome://extensions and that you're signed into your account.
Is my data private?
Yes. We do not share your personal data with third parties. See our Privacy Policy for full details.
Can I get a refund?
Per our Terms of Service, no refunds are issued once a subscription is purchased. If you're having trouble with the product, contact us and we'll do our best to help.
Still stuck? Email us and we'll sort it out.